Satisfaction GuaranteeAt Dale Hollow Outdoors, we want to make sure your buying experience is pleasant and quick. Photographs and product descriptions are throughout the site. We offer fair shipping rates for low weight items, US and International orders. Our 30-day money-back-guarantee policy means that if you order a tent, backpack, sleeping bag, or anything and are not satisfied, you can return it and receive a full refund or credit towards another purchase. You pay only the cost of return shipping. Clearance items may not be refunded or exchanged. Returns/Refunds/ExchangesClearance items may not be refunded or exchanged. Packages refused at delivery will be refunded the purchase price minus shipping cost. Packages refused at delivery that are CLEARANCE ITEMS will be subject to a 40% restock fee since those items must be reactivated in our computer system and re-listed on our website. Not responsible for errors in ad content, prices, or descriptions. Prices subject to change without notice. eBay sales are governed by terms on eBay ad. When returning merchandise to Dale Hollow Outdoors, carefully wrap the items and return them Parcel Post insured or FedEx/UPS Ground. Parcels must be returned shipping charges prepaid. C.O.D. returns cannot be accepted and will be refused. Enclose a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order. Advise us if you are looking for a refund, exchange, or repair. Clearance items may not be refunded or exchanged. Dale Hollow Outdoors will refund postage due to shipping errors or defects in merchandise for the shipping services listed above. We will return ship via standard delivery. Items must be returned in new resalable condition with all original tags & packaging.
The following items are non-returnable: Ammunition Mouth calls
Swim Suits
Tree Stands
Muzzle Loaders/Firearms
Underwear
Foods/Opened SEEDS or MINERALS
Opened Videos/DVDs
Opened Ammunition Mail Returns To:Dale Hollow Outdoors 518 West Lake Ave
Celina , TN 38551
Refunds
If your purchase was made using a credit card, that card will be issued a refund which will appear on your credit card statement. Purchases made by check or money order will be issued a refund check sent under separate cover. Clearance items may not be refunded or exchanged. IMPORTANT: YOUR CARD WILL BE CHARGED UNDER OUR PARENT DIVISION NAME "Dale Hollow Outdoors Inc". Exchanges
Exchanges of purchases made by credit card will be billed or credited with the cost difference for replacement item. We will contact you for the card information. Terms & Pricing Policy
We reserve the right to refuse service to anyone....especially rude, obnoxious people. We are all for fun and pleasant experiences. This means we reserve the right to cancel all or part of any order. Completing your sales transaction means you agree to these terms. Prices may change at any time. Generally, we will honor the price listed on the website unless it is a large error which would financially hurt our business. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time with or without notice to its users. Chargebacks
Any charges made to a customer's credit card that are later "charged back" and then determined to be a legitimate charge will be billed a $25.00 inconvenience fee. This fee is to cover the fee charged to us by the credit card companies for every chargeback and the manpower needed to collect all the data and fill out the paperwork to prove the charge was legitimate. Chargebacks are immediately taken out of our company's checking account until "proven" legitimate. This restricts our flow of funds to purchase inventory, pay employees, etc. It is not our fault if someone cannot keep track of their own purchases. Lost or Damaged Shipments
Please inspect all merchandise while the driver is still present, making note of number of boxes delivered as well as any visible damage or discrepancies. If there is more than one box, please verify that the number of boxes matches the number of boxes on the carrier's manifest. If you observe damage beyond use or repair, refuse the delivery and note the reason as 'Refused Due to Damage' (ask the driver to sign the Bill of Lading as 'Damaged'). If the damage is not noted at the time of the delivery but noticed later, you have seven (7) days to report the problem to us (includes Saturdays and Sundays). Call us at 1-866-968-4453 to report the problem and arrange for a replacement order. Please keep all damaged containers and merchandise for inspection by the carrier's agent until advised to do otherwise by a representative of Dale Hollow Outdoors or the carrier. We will file all necessary claims with the carrier. International Orders
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid for by credit card or direct bank transfer. Sales Tax Sales Tax is added only to orders delivered within Tennessee. The state of Tennessee requires that we charge sales tax on the full amount of the order including shipping charges. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Tennessee, Clay County is 9.75%. Privacy Policy We don't sell or give your personal information, including name, address, phone number or email to anyone. Ever. Period. Security Credit card numbers entered at checkout are deleted permanently as soon as your bank authorizes the charge. We do not store the card number or security code anywhere in any database and we do not have access to the numbers at all.
We do this for security purposes. We do not want to be responsible for the mis-use or theft of your card information. Unfortunately, this means you have to re-input your card every time, but we feel this is in the best interest of all parties. | 
